Washington County Oregon

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Housing Rental Assistance Program Manager

at Washington County Oregon

Posted: 10/1/2019
Job Status: Full Time
Job Reference #: 2469831
Keywords: operations

Job Description

Overall Job Objective


JOB #2019-166

We are accepting applications for this position for up to six (6) weeks. However, we will start reviewing applications the week of October 6, 2019. This position is subject to closure any time after that date. Interested applicants are encouraged to apply early!

Are you an experienced Housing Services leader who has a collaborative and team-oriented management style? Are you committed to efficient and effective service delivery? If so, then Come Lead with Us at Washington County as our Housing Rental Assistance Program Manager for Housing Services! 

Washington County Housing Services (the Housing Authority for Washington County) is conducting a search for a Housing Rental Assistance Program Manager to plan, organize, develop, lead and administer the Housing Choice Voucher (HCV) division to provide seamless service delivery to applicants and the general public. This role will develop and implement the Housing Authority's strategic plans, budgets, and operational procedures; assure the Housing Choice Voucher division is managed and operated according to approved policies and procedures, laws and regulations; and train, supervise and evaluate the performance of assigned staff.

The ideal candidate will have experience managing or supervising a housing choice voucher program (approximately 3,000 vouchers) with a similar sized or larger agency. The candidate will have experience with Public and Indian Housing Information Centers (PIC), Section 8 Management Assessment Programs (SEMAP), as well as managing and working with the Department of Housing and Urban Development (HUD), local audits, HUD's 2-year tool, managing project-based contracts, writing RFP's for the Project-Based Voucher (PBV) program and working with external stakeholders. 

Please visit our homepage to learn more about our department: Housing.

In addition to a rewarding work environment, employee benefits are a significant part of your total compensation and we are committed to providing employees a competitive benefits package. Click the following link to learn more about Washington County Benefits!
Washington County offers employees a collaborative culture, work-life balance, and a comprehensive benefits package. Working within Washington County provides daily opportunities to serve and build communities now and into the future. We are an equal opportunity employer with a commitment to a diverse and inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.


Duties may include:

  1. Oversees technical and administrative functions, including personnel administration, information system administration, and clerical support in the processing of the Housing Choice Voucher (HCV) and other rental assistance programs; oversees program operations including initial eligibility determination, voucher issuance, leasing, rent reasonable determination, and annual recertification of participant eligibility; recommends, establishes, improves and coordinates application processing activities conducted by the HCV program staff.
  2. Participates in the hiring process of inspection and administrative staff; prepares performance evaluations; conducts and facilitates staff training and development programs; monitors performance and provides coaching and training for staff development; recommends and administers disciplinary action to address performance deficiencies as necessary and ensure outstanding customer service is delivered by all staff.
  3. Interprets federal law, applicable Department of Housing Urban Development (HUD) regulations, American with Disabilities Act (ADA), Fair Housing regulations, Washington County Housing Authority Section 8 HCV Administrative Plan rules and policies, and requirements of voucher and housing program subsidies; applies applicable laws, regulations and policies to affordable housing and voucher programs; reviews rent and lease agreements for conformance to tenant/landlord law; ensures that correct payment standards are applied for the HCV program.
  4. Reviews voucher and housing program applications to ensure vacancies are filled with qualified, eligible applicants; analyze reasons for vacancies, and plans lease-up strategies accordingly; recommends and provides direction to staff regarding implementation of methods and techniques for reasonable accommodations to remove barriers to access for all clients, to include members of protected classes.
  5. Oversees and monitors staff performing housing inspections for compliance with program policies and federal regulations; recommends, establishes, improves and coordinates inspection activities conducted by housing inspectors; complies with HUD Section 8 Management Assessment Program (SEMAP) performance standards and mandatory on-line reporting requirements.
  6. Represents Washington County at informal reviews and hearings; documents findings and recommendations; and seeks resolution on matters involving reasonable accommodation in accordance with HUD policy and administrative plan.
  7. Attends meetings, conferences, workshops, and training sessions related to assigned work; reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas; serves as liaison to government agencies and the general public; participates in task forces to coordinate intergovernmental programs. Delivers presentations to community and civic groups as well as individuals to provide program information and to resolve technical programmatic problems and situations.
  8. Receives, reviews and responds to complaints and concerns from potential and current participants, staff, community partners, or landlords; conducts investigations and mediates resolutions consistent with Washington County policy and guidelines.
  9. Conducts quality control reviews of staff records, documents and decisions; audits case files for accuracy and compliance to policies, procedures and regulations; identifies program issues and ensures prompt appropriate action; serves as a technical resource for staff. Participates in the development, implementation and evaluation of plans, work processes and caseload distribution, systems, and procedures to achieve annual goals, objectives and work standards.
  10. Develops required policy and procedure changes for local Board approval, and implementation of revised policies and procedures for the various housing programs; analyzes federal regulations and determines required changes to local policy. Prepares policy changes requiring Board adoption of approval. Communicates directly with staff to effectively implement such changes in a timely and efficient manner; reviews proposed regulations and prepares comments to assist Director in the development and submittal of official agency comments.
  11. Coordinates and monitors the program budget; researches, prepares and maintains reports, records and correspondence; oversees compliance and quality control with HUD's mandatory on-line reporting system; conducts and analyzes market studies and prepare written report of findings and provide to Director or other staff.
  12. Promotes and coordinates HCV Program services with those of other divisions, departments, and outside service agencies and organizations, responds to problem situations and technical questions regarding various aspects of housing programs.
  13. Provides accurate and thorough responses to customer inquiries and complaints by telephone, email and in person; provides accurate information and direction to staff pertaining to HCV program, including application requirements and processing, inspections and other requirements pertaining to the program.
  14. Performs public relations activities for HCV program services; develops and maintains good working relationships with HUD officials, City/County personnel, management staff from other housing authorities, and human service agencies. Attends and represents the County at meetings, presentations, committees, and councils.


Education and Experience:
A typical way to obtain the knowledge and abilities would be:

  • A Bachelor's degree from an accredited college or university with major course work in public administration, human services, business administration or a related field; AND
  • Three (3) years of responsible experience performing technical or administrative work with affordable housing programs including leading/oversight of projects, programs and/or personnel teams; OR
  • An Associate's degree from an accredited college or university with major course work in public administration, human services, business administration or a related field; AND
  • Five (5) years of responsible experience performing technical or administrative work with affordable housing programs including leading/oversight of projects, programs and/or personnel teams; OR
  • Seven (7) years of increasingly responsible experience in performing technical or administrative work with affordable housing programs, including leading/oversight of projects, programs and/or personnel teams.

If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. 

Additional Licenses, Certificates, Physical Abilities and Specialty Requirements:
  • Possession of a driver's license valid in the State of Oregon and an acceptable driving record is required for this classification.

Washington County organizes its positions into classifications. Classification descriptions are typically written broadly. To review this classification in its entirety, please use this link: Housing Rental Assistance Program Manager.

Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses if applicable. Please note: Answers to the supplemental questions are typically evaluated separately from your application.

Department of Motor Vehicle Records (DMV) Requirement:
Driving a motorized vehicle is an essential function of this position. Successful applicants must possess a valid driver's license and an acceptable driving record. To review the Driver's License and Record Policy for Washington County and instructions for submitting appropriate DMV documentation, please use this link: Driver's License & Records Policy.


Washington County is committed to using a Merit Based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities.
Selection Process:
1. A first review and evaluation of training and experience will be performed by Human Resources. Review of applications will occur the week of October 6, 2019.
2. Washington County will perform DMV records checks on candidate's that successfully pass the Human Resources review.

3. Candidates successfully passing the evaluation of training and experience and successfully pass the DMV evaluation step, will be placed on a list of candidates eligible for oral panel interviews. It is our goal to schedule the first round of interviews as soon as possible.  

Please note: candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family.

Veterans' Preference:
If you are a veteran and would like to be considered for a Veterans' preference for this recruitment, please review instructions using this link: Veterans Preference Points Instructions.
Accommodation under the Americans with Disabilities Act:
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or e-mail at: hr@co.washington.or.us at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Status of Your Application:
You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via e-mail. If you "opt out" or "unsubscribe" of e-mail notification from notices in NEOGOV it will impact our ability to communicate with you about job postings.
Questions (?) Regarding This Recruitment:
Kandace Bell, Senior HR Business Partner

*Washington County is a drug-free workplace*