Umpqua Indian Development Corporation

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Banquet Captain,FT

at Umpqua Indian Development Corporation

Posted: 9/18/2019
Job Status: Full Time
Job Reference #: 5081
Keywords:

Job Description

Division:
Seven Feathers Casino Resort

Location:
OR-Canyonville - Seven Feathers Casino Resort

Position #:
350030

# of openings:
1

POSITION PURPOSE:

Responsible for providing exemplary guest service through training and guidance of the Banquet Staff. Maintaining a warm, friendly service to Resort guests at all times.

ESSENTIAL FUNCTIONS:

  • Assists the Banquet manager with scheduling, training and guidance of the banquet staff.
  • Maintains all reports, accounting information, and time and attendance records in a timely manner in the absence of the manager.
  • Ensures prompt, courteous, and hospitable service at all times.  Responsible for maintaining positive employee relations and moral in a supportive manner.
  • Maintains the Resorts high standard of housekeeping and sanitation in the convention center.  Ensures that tables and serving areas are properly set up.
  • Responsible for good safety practices of employees and guest throughout the Convention Center by ensuring proper emergency and security procedures are followed.
  • Resolves customer concerns, complaints or suggestions or refers them to management in a continuous effort to provide superior Resort guest service.
  • Provides constructive input to foster process improvement within the department.

QUALIFICATIONS:

  • High School Diploma or GED Certificate required.
  • 1 - 3 years of experience in customer service, banquet or hospitality service required.
  • 18 years of age or older.
  • Able to read and comprehend written instructions.
  • Administrative/clerical experience preferred.
  • Ability to handle multiple priorities and tasks at once.
  • Excellent organizational, verbal, interpersonal, and customer relations skills.
  • Basic computer skills in Microsoft Word, Excel and Outlook.
  • Current and valid Oregon Drivers License with the ability to qualify for the UIDC Drivers Program.
  • Must be able to obtain a Class I Gaming License.
  • Food Handler Certificate and OLCC  Servers Permit  required.
  • Maintain a neat, clean, and well-groomed appearance at all times (specific standards available).