Services Group of America

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Customer Service Specialist

at Services Group of America

Posted: 12/7/2018
Job Reference #: 6027
Categories: Customer Service

Job Description

  • Job ID
    Job Location
    Working Hours
    Monday - Friday, 8 AM - 5 PM
  • Overview

    On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties.


    • Run out of stock report and gather details to perform applicable item allocations

    • Code SLR for all shorted items for accurate customer reporting

    • Arrange, manage, track and log expenses associated with out of stock items

    • Report via Daily Recap shorted items and agreed upon recovery plan

    • Key all auto shipment and product cap requests

    • Provide quotes and manage shipping of all special requests

    • Key all Special Orders into CRM

    • Process credits, price adjustments and returned product

    • Pull required paperwork for PODs during audits

    • Resolve and respond to customer complaints / tickets

    • Other duties and special projects as assigned (as needed)

    • Communication of holiday routes/re-routes – store level


    • Minimum two years customer service experience in professional office environment
    • Excellent verbal and written communication skills
    • Intermediate computer skills required, ability to work on multiple software platforms
    • High level of professionalism
    • High School Diploma or Equivalent
    • Basic mathematical skills
    • Strong Customer Service skills
    • Strong attention to detail and very organized
    • Problem solving skills
    • Ability to understand and respond to the needs of both internal and external customers
    • Able to work independently and as an effective member of a team
    • Ability to handle multiple tasks and meet deadlines in a fast-paced environment
    • Constant attention to detail, requires ongoing alertness and working with frequent interruptions
    • Able to speak effectively in interpersonal situations
    • Ability to pass a background investigation and drug test

    Food Services of America offers a competitive compensation package, including, Company paid health, disability and life insurance, 401k retirement program and profit sharing.

    Equal Employment Opportunity Employer M/F/Vets/Disabled.

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