Red Lion Hotels Corporation

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Front Office Agent

at Red Lion Hotels Corporation

Posted: 8/18/2017
Job Reference #: 5000247739706

Job Description


What are the essential functions?

  • Sell, register, and assign rooms to guests.
  • Promote hotel facilities and services.
  • Calculate bills, collect payments and maintain cash bank according to policies.
  • Post charges to guest accounts: room service, food, liquor and telephone.Monitor the quality and consistency of all food served from the buffet
  • Prepare proper food quantities based on forecasted room counts
  • Coordinate removal and proper storage of all food and decorations from the buffet line.
  • Maintain food at proper temperature
  • Keep work area clean and organized
  • Set up, restock and maintain food preparation areas
  • Prepare foods in accordance with working menus and recipe cards
  • A passion for service; responsible for delivering personalized, above and beyond service to all customers

What about the physical aspect of the job?

  • Standing/walking: Constantly. Walking approximately 3 miles on tile, cement and carpeted surfaces.
  • Crouching: Constantly. If cleaning guest rooms, lifting supplies and cleaning windows, Kitchen, Front Office, throughout the hotel.
  • Kneeling/crawling: Constantly. Completing my job throughout the hotel, if cleaning guest rooms, under beds, while cleaning bathrooms, if getting supplies, working in the kitchen, around the front office.
  • Stooping: Constantly. Throughout the hotel in all aspects of keeping the hotel clean and up to standards - if cleaning guest rooms, kitchen, open spaces, lifting supplies and cleaning windows.
  • Twisting: Constantly. Throughout the hotel.
  • Reaching (overhead/extension): Occasionally. When cleaning high places reaching for supplies needed to perform my job.
  • Handling / Grasping: Constantly. Handling cleaning supplies and equipment and documents.
  • Fingering/ feeling: Constantly.
  • Pushing/Pulling: Average weight 60 lbs frequently, Maximum weight 100 lbs frequently
  • Lifting/carrying: Average weight 10 lbs occasionally, Maximum weight 20 lbs occasionally


What knowledge, skills and abilities do I need to have? (the must-haves)

  • Knowledge of basic accounting and city attractions.
  • Ability to make change quickly and accurately.
  • Typing and 10-key experience helpful.
  • Ability to multi-task, follow through and re-prioritize well to meet deadlines.
  • Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests.
  • Ability to deal professionally, courteously and tactfully with the public and coworkers.
  • Ability to read, write and communicate effectively with others.



Posting Date

Aug 14, 2017