Providence Health & Services

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Chief Nursing Officer-Southern Oregon Service Area

at Providence Health & Services

Posted: 3/25/2019
Job Status: Full Time
Job Reference #: 218260
Keywords: nursing

Job Description

Providence is calling a Chief Nursing Officer - Southern Oregon Service Area in Medford, OR.


The CNO-SOSA is a mission-driven leader who possesses the organizational and political skills to successfully lead nursing and interdisciplinary care delivery across all settings of care/continuum within the Southern Oregon Service Area (SOSA). The CNO is an exemplary role model of the highest professional nursing standards and conduct, is the “voice” and advocate for nursing and interdisciplinary care strategy and operational initiatives and performs all duties in a manner that reflects the Providence mission and values


This position has overall accountability for nursing practice and standards, nursing quality and outcomes of care throughout SOSA. The CNO establishes and communicates a vision and direction for patient-centered and evidence based care delivery in an integrated and team-based context. In partnership with the Chief Medical Officer-SOSA, the CNO leads in the planning, implementation, monitoring and evaluation of the quality of clinical care across the full clinical care continuum. The position is responsible for driving a service-oriented culture focused on superior patient experience, caregiver engagement, quality, patient safety, and operational efficiency/productivity. The CNO sets and enforces standards for professional nursing practice; including, leadership development, educational requirements and workforce goals and targets.  In all areas of accountability listed above, these are in alignment with the Regional goals/targets and works closely with the Regional CNO to assure these are met.


The CNO is responsible for establishing a culture of accountability and stewardship, and for leading in removal of unnecessary clinical and practice standard variation through regional alignment of care delivery and operational practices where appropriate. The position advocates for strategic patient care priorities to ensure optimal operating effectiveness, market positioning, and quality outcomes.


The CNO collaborates closely with PHSOR Regional Nursing and colleagues in other service areas within the region to achieve system/regional quality outcomes, and priority strategic clinical initiatives that have been set by PHSJ.  The position serves as a member of the SOSA executive team, the SOSA Advisory Board, the Oregon Nursing Leadership Council and the Oregon Quality Council.


In this position you will: 

  • Model a passionate commitment to the Mission, values and work of Providence through self-understanding, authenticity and spiritual grounding and inspire others to bring forth their best.
  • Articulate and model a personal calling to the Providence mission, values and service to the poor and vulnerable.
  • Create and communicate a compelling vision of Providence SOSA nursing in alignment with PHSOR nursing and system. Inspire ownership of the vision by all levels of nursing.
  • Set standards and expectations for caring and trusting behaviors for all levels of nursing caregivers.
  • Serve as a role model and help others to achieve through effective personal coaching and mentoring.
  • Stand firm to the values and high ethical standards during difficult challenges; build up people instead of self.
  • Create an environment in which professional and personal growth is an expectation.
  • Collaborate and communicate openly to build relationships, teams, and talent to meet the needs of the organization and the communities we serve.
  • Actively advocate for and engage people and families served in decisions impacting healthcare services.
  • Assure the needs and voice of patients/families/community customer are heard by consistent integration of nursing in the development and achievement of organizational goals.
  • Collaborate with physician, other nursing, interdisciplinary and operational leaders to achieve evidence based patient care protocols and delivery models.
  • Develop and maximize the value of talent through robust workforce development strategies to promote a culturally diverse, clinically and professionally outstanding staff.
  • Accomplish objectives through persuasion, use recognition and celebration to bring out the best in people.
  • Anticipate and respond quickly, creatively, and concretely to changing internal and external environments.
  • Connect information using a broad perspective to identify patterns across organizational and community lines.
  • Generate and find ways to test new and creative approaches, while balancing alignment with region/system.
  • Simplify complex patterns and translate innovative ideas into pragmatic applications.
  • Continuously improve outcomes through empowerment, management of data by promoting nursing research.
  • Make timely and well-informed decisions based on a good discernment even in times of ambiguity and complexity.
  • Use rigorous analysis and ensure that decisions are data-driven using solid information.
  • Engage stakeholders to participate actively in decision making; encourage dialogue and dissent to uncover important truths.
  • Deliver result by implementing with persistence, and follow through on both strategic and tactical objectives.
  • Effectively translate conceptual priorities into specific actions, by maintaining focus and attention to detail.
  • Consistently set stretch goals and standards for self and others with clear accountabilities.
  • Empower people to do what it takes to provide consistent, high quality services and care.
  • Demonstrate personal drive and persistence and inspire positive energy.
  • Establish and translate meaningful and appropriate metrics to produce action and superior results.
  • Assure compliance with all professional, regulatory, and legal standards.
  • Advance nursing and clinical practice and ensure quality outcomes for people and families served.
  • Establish and maintain a safe, supportive, and healthy work environment to practice nursing throughout SOSA.
  • Establish quality improvement goals and outcomes in collaboration with quality, medical staff, and other clinical partners.
  • Lead the (re)design of delivery modes to achieve patient safety, quality outcomes and flawless handovers.
  • Apply health care funding, economics, accounting and regulatory principles.
  • Demonstrate stewardship of human and financial resources.
  • Utilize and leverage technology to enhance outcomes and professional practice.

Required qualifications for this position include: 

  • BSN; MSN or Master's in related field.
  • Doctoral Degree in relevant field is preferred.
  • National Certification in Nursing Administration is strongly preferred.
  • Current, active, and unencumbered RN license in Oregon
  • Experienced health care executive with a minimum of 7 years of progressive executive leadership in nursing and complex health care delivery systems.
  • Relevant nursing leadership and/or health care executive external industry certification is strongly preferred.