Mavensoft Technologies LLC

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at Mavensoft Technologies LLC

Posted: 9/26/2019
Job Reference #: 12482306
Keywords: technical, system

Job Description

Candidates MUST be expertise in ServiceNow skills , Web languages , business and Workflow Activities & ITIL Certifications.

Note : This is a great opportunity with our direct client for non-locals( i.e., Outside Oregon ) candidates too.

Job Title: ServiceNow Application Developer

Duration: 6 months (contract)

Location: 3700 S.E. 17th Ave. Portland OR USA 97204

Key Skills: Web languages ,ServiceNow Platform & administration, business policies , workflow activities , ITIL v3 (or ITIL 4) certification , Software Development , Incident management and Application Support .

Required Skills:
o Expertise in common web languages (e.g. JavaScript, Angular)
o Advanced experience with development of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
o Deep functional and technical knowledge of ServiceNow platform; emphasis on Asset Management, CMDB, Performance Analytics and Change Management modules is a plus
o Minimum of two (2) years supporting the implementation, administration, configuration and development of ServiceNow platform.
o Ability to develop process flow documentation based on input from existing and future customers of request management
o Ability to optimize request management business process flows based on existing documentation or information from users
o ITIL v3 (or ITIL 4) certification preferred
o 2+ years ServiceNow administration in an enterprise environment

Preferred Skills:
Top 3 skills to be successful in this role:
1. Programming/Software Development (PROG)
Sets local or team-based standards for programming tools and techniques, including security guidelines and the selection of appropriate development methods. Advises on application of standards and methods and ensures compliance. Takes technical responsibility for all stages and/or iterations in a software development project, providing method-specific technical advice and guidance to project stakeholders. Assigns work packages, monitors performance and manages change control dynamically to optimize productivity. Provides advice, guidance and assistance to less experienced colleagues as required.
2. Application Support (ASUP)
Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups and disaster-recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.
3. Incident Management (USUP)
Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident-management process.

Job Description:
Provides application software development services. Develops program logic for new applications or analyzes and modifies logic in existing applications. Codes, tests, debugs and documents software applications. Analyzes requirements and tests and integrates application components. Ensures that system improvements are successfully implemented. This position will focus entirely on ServiceNow. We currently have ITSM and will shortly have ITBM modules in production.
o Deliver applications support through development and customization via the ServiceNow ITSM platform
o Support out-of-the-box applications including Problem, Change, Incident, Service Portal, Service Catalog, CMDB, and Service Management
o Understand and represent ITIL/ITSM processes to other business partners

Experience Required:
Typically considering candidates with eight or more years experience in related field.

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