Sears Hometown and Outlet Stores

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Store Manager I, Sears Outlet

at Sears Hometown and Outlet Stores

Posted: 1/1/2020
Job Status: Full Time
Job Reference #: 10a00ab3-7bf7-41d0-a8c4-ebc205738717
Keywords: operations

Job Description

  • Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale

  • Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which include taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within Sears

  • Holds store team members accountable for their individual contributions based on their roles and responsibilities

  • Manages the customer experience within the stores

  • Acts as the Customer Solutions Champion (CSC)

  • Adheres to operational and selling processes (i.e., Shipping, Receiving, Pricing, Acct. 112, Deluxing, and Testing) and ensures performance standards are met

  • Manages all Human Resources (HR) transactional processes including staffing and training; assists in action plans to improve performance

  • Ensures consistency of operational processes within the store. Accountable for maximizing Protection Agreements, credit and other miscellaneous income opportunities within the store

  • Monitors and reacts to profitable revenue opportunities and aggressively support Vendor liquidation opportunities to improve gross margin and cost recovery

  • Represents the Outlet Store Organization to all Sears partners within the local market

  • Understands and communicates to District and Home Office Staff, ideas or activities that would lead to cost recovery improvements

  • Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies

  • Provides a safe working environment for both Associates and customers

  • Partners with Product Service on merchandise repair issues

  • Manages merchandise receipts, repair, and the shipping process through the Outlet Redistribution Center (ORC)

  • Follows through with ORC team on communication with regard to backroom/store operations and merchandising directives

  • Performs other duties as assigned