Enterprise Holdings, Inc.

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Part Time Sr. Customer Service Representative

at Enterprise Holdings, Inc.

Posted: 12/27/2019
Job Status: Part Time
Job Reference #: 308092
Keywords:

Job Description

  • Location
    Coos Bay
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2019-308092
  • Overview

    Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 7,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $10 billion.

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.

    This position is at our facility at: 455 N Broadway, Coos Bay, OR 97420. Parking is available for our employees at this facility.

    This part time position pays $13.50/hr. Aside from religious observations, must be able to work one the following shifts:

    Shift(s):

    • Sunday Off
    • Monday Off
    • Tuesday Off
    • Wednesday 7:45am - 5:45pm
    • Thursday 9:00am - 5:30pm
    • Friday 9:00am - 5:45pm
    • Saturday Off

    or

    • Sunday Off
    • Monday 7:45am - 3:45pm
    • Tuesday 7:45am - 5:45pm
    • Wednesday 7:45am - 5:45pm
    • Thursday Off
    • Friday Off
    • Saturday Off

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns
    • Understand and communicate rental terms and conditions, vehicle features and other services
    • Sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

      • Must be at least 18 years old
      • High school diploma or GED equivalent required
      • Some college preferred
      • Must have at least 1 year prior customer service retail or administrative support experience
      • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
      • No drug or alcohol related conviction on driving record in the past 5 years
      • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    Shift(s):

    • Sunday Off
    • Monday Off
    • Tuesday Off
    • Wednesday 7:45am - 5:45pm
    • Thursday 9:00am - 5:30pm
    • Friday 9:00am - 5:45pm
    • Saturday Off

    or

    • Sunday Off
    • Monday 7:45am - 3:45pm
    • Tuesday 7:45am - 5:45pm
    • Wednesday 7:45am - 5:45pm
    • Thursday Off
    • Friday Off
    • Saturday Off