CVS Health

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Resource Planning Coordinator

at CVS Health

Posted: 8/1/2020
Job Reference #: 1286968BR

Job Description

Job Description
CVS Health has an exciting new position for you! If you're looking to utilize your strong data analytics and critical thinking skills, please apply!

As a Resource Planning Coordinator you will manage call volume, scheduling and manage all off-phone activities within a site. You'll assist in determining appropriate staffing and adjustments required to deliver client service goals while balancing initiatives and cost. You will update and maintain information needed for WFM tools. As a team member in a multi-site enterprise environment you will act as a partner with Operations teams at all locations.

This position is a WORK FROM HOME opportunity. However, you must be a commutable distance from a CVS Specialty site.

Chandler, AZ
Redlands, CA
Las Vegas, NV
Lenexa, KS
Mt. Prospect, IL
Memphis, TN
Troy, MI
Fairfield, NJ
Monroeville, PA
Tampa, FL
Orlando, FL
Milford, MA
Raleigh, NC

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications
- 6+ months of working in a high volume call center environment where data analytics is a key role in your job
- 6+ months of experience with Call Management System (CMS) supervisor tool kit usage and application (Avaya)

Preferred Qualifications
- Past experience with Workforms Management (WFM) tools
- Intermediate to advanced Excel skills
- Forecasting experience is a plus

- High School or GED Equivalent

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!